Last updated on: April 6, 2024
Shipping Policy
Thank you for choosing UX BOXES for your branding and packaging needs. This Shipping Policy outlines important information regarding the shipping of our products to ensure a smooth and satisfactory experience for our customers.
Order Processing Time
- Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation and receipt of all necessary information, such as artwork files and customization details.
- Please note that custom or personalized orders may require additional processing time depending on the complexity of the design and production requirements.
Shipping Methods and Carriers
- We offer shipping via reputable carriers such as UPS, USPS including standard and expedited shipping options.
- Shipping rates and delivery times vary depending on the destination, shipping method selected, and the weight and dimensions of the package.
Shipping Rates and Estimated Delivery Times
- Shipping rates are calculated based on the shipping destination, package weight, and shipping method selected during checkout.
- Estimated delivery times are provided for each shipping method at the time of checkout. Please note that these are estimates and actual delivery times may vary depending on factors such as carrier delays, customs clearance, and unforeseen circumstances.
Shipping Restrictions
- We currently ship to addresses within the USA, Mexico, Canada, and Europe.
- Customers are responsible for providing accurate and complete shipping information at the time of checkout. We cannot be held responsible for delays or additional costs incurred due to incorrect or incomplete address information provided by the customer.
International Shipping
- For international orders, please note that customs duties, taxes, and fees may be levied by the destination country’s customs authorities. These charges are the responsibility of the recipient and are not included in the shipping charges paid at checkout.
- International orders may be subject to customs clearance procedures, which can cause delays beyond our original estimated delivery times. We appreciate your patience and understanding in such cases.
Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status and delivery progress of your package online. You can also check the status of your order at uxboxes.com/order-status.
- If you have any questions or concerns regarding the shipping of your order, please feel free to contact our customer service team at marizol@uxboxes.com.
Shipping Damage or Loss
- While we take great care to package and protect your items for shipping, occasionally packages may be damaged or lost in transit.
- If your order arrives damaged or if you suspect it may be lost, please contact us immediately to report the issue. We will work with the carrier to initiate an investigation and resolve the matter as quickly as possible.
Returns and Exchanges
- Please refer to our Returns and Exchanges Policy for information on returning or exchanging items purchased from our website.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at marizol@uxboxes.com. Our customer service team is available to assist you during our business hours.
This shipping policy serves as a guideline for customers and provides transparency regarding shipping procedures, rates, and responsibilities. It’s important to customize the policy to reflect the specific shipping practices and terms of your branding and packaging company.